What happens when you order things online and send them back? You may think it makes its way back to the shelf and on its way to another person, but that is rarely true. Oftentimes items make their way to bulk resellers overseas, stripped for parts, or just thrown away. Returns are a big problem for companies that are expected to have generous return policies as a default. These reverse logistics are many times cost prohibitive to deal with. Amanda Mull, staff writer at The Atlantic, joins us for the nasty logistics of returning your online items.

Learn more about your ad-choices at https://www.iheartpodcastnetwork.com

See omnystudio.com/listener for privacy information.