Podknife - The impact of complaints handling by Stop, Collaborate & Listen

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The impact of complaints handling

Podcast |: Stop, Collaborate & Listen
Publisher |: Jessica Ruhfus, Collabosaurus
Media Type |: audio
Podknife tags |: Advertising,; Brand Development,; Business,; Collaboration,; Management & Marketing,; Public Relations,; Social Media
Categories Via RSS |: Arts,; Business,; Business News,; Education,; Entrepreneurship,; Fashion & Beauty,; Investing,; Management,; Marketing,; News,; Technology
Publication Date |: Jun 08, 2020
Episode Duration |: 00:12:19

I had a customer experience this week that got me thinking about the impact of complaints handling. In short? It's massive.

Did you know that for every 1 complaint you receive, 26 people remain silent (& 14 of those people tell 5 or more of their friends about it?!)

In this episode, we'll dive into two big stats you need to know, plus 4 steps for becoming a complaints handling BOSS to boost retention & revenue.

See omnystudio.com/listener for privacy information.

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