According to guest Donna Cutting, culture consultant and Founder/CEO of Red-Carpet Learning Worldwide, when businesses focus too heavily on the customer experience, they can lose sight of the “heart” of the organization: their employees. In this episode, Donna shares insights and best practices from her new book, Employees First, to help leaders inspire and engage their people with positive culture.

TAKEAWAYS

• The pandemic revealed a need to transition from a “fix approach” to a deeper focus on appropriate relationships in the workplace.
• As companies focus largely on customers, they can easily forget to focus on the employee experience, resulting in lower engagement and higher attrition.
• When it comes to companies with great culture and great customer service, it often starts with a leader focused on purpose over profit.
• The more people feel involved in a vision bigger than themselves, the more likely they are to buy in and make it their own.
• Fair compensation goes hand-in-hand with a positive culture that values employees.

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