Podknife - The Future of Medicare Advantage and AI in Contact Centers with Henry Falter, COO at EngageCX by Becker's Healthcare Podcast

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The Future of Medicare Advantage and AI in Contact Centers with Henry Falter, COO at EngageCX

Podcast |: Becker's Healthcare Podcast
Publisher |: Becker's Healthcare
Media Type |: audio
Podknife tags |: Business,; Health,; Interview,; Public Health,; Science & Medicine,; Society & Culture
Categories Via RSS |: Business,; Business News,; Health & Fitness,; Management,; Medicine,; News
Publication Date |: Sep 28, 2024
Episode Duration |: 00:15:07

In this episode, Henry Falter, COO of EngageCX, joins Scott Becker to discuss the evolving landscape of Medicare Advantage, the impact of AI on contact centers, and the future of healthcare marketing. Henry shares insights on the changing dynamics of payers, the challenges of open enrollment, and his advice for emerging leaders in a post-COVID world.

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