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The evolution of CRM culture | Nick Lygo Baker on Engati CX

Podcast |: Engati CX
Publisher |: engati
Media Type |: audio
Podknife tags |: Artificial Intelligence,; Business,; Interview,; Technology
Categories Via RSS |: Technology
Publication Date |: Jan 22, 2021
Episode Duration |: 00:23:06

https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform. https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg Blog link: https://engati.com/blog | Subscribe now.

Check out CX Community page - https://www.engati.com/cx-community And CX Content page - https://www.engati.com/cx-content

Nick Lygo-Baker, Customer Experience and EX Strategy & Transformation Expert tells us what steps should CX teams take to build more meaningful relationships with customers and what is key to being able to engage, empathize, and build customer loyalty. He shares some techniques on de-escalating a frustrated customer.

Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: https://www.instagram.com/getengati/

#EngatiCX #Customerexperience #DigitalTransformation

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