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The evolution of call center management - Colin Taylor on Engati CX

Podcast |: Engati CX
Publisher |: engati
Media Type |: audio
Podknife tags |: Artificial Intelligence,; Business,; Interview,; Technology
Categories Via RSS |: Technology
Publication Date |: Sep 23, 2020
Episode Duration |: 00:22:07

https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform. https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg Blog link: https://engati.com/blog | Subscribe now.

Colin Taylor CEO & Cheif Chaos Officer of The Taylor Reach Group, Inc.talks about the evolution of call center management on Engati CX. He says that what companies need to do is to exceed customer expectations at every point in the customer journey map. He also mentions how technology is a tool and not only an end in itself.

If you like the video, please subscribe to the channel, so we could keep producing more content like this!

Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: https://www.instagram.com/getengati/

https://www.engati.com/glossary/chatbots-in-customer-support https://www.engati.com/chatbots-for-customer-support

#EngatiCX #digital #transformation #business

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