Tami Simon speaks with Karla McLaren, an award-winning author, social science and empathy researcher, and educator. With Sounds True, Karla has created the book and audio series The Language of Emotions: What Your Feelings Are Trying to Tell You, as well as the new book and audio series The Art of Empathy: A Complete Guide to Life’s Most Essential Skill. In the second half of this two-part interview, Tami speaks with Karla about two unusual skills she teaches called “conscious complaining” and “ethical empathic gossip”; the concept that there is no such thing as a positive or negative emotion; and how a feeling of hatred can be an important key to working with the shadow part of our psyche. (66 minutes)