https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform. Blog link: https://blog.engati.com/ | Subscribe now. We are joined by Customer Service and Experience expert, Adrian Swinscoe whose passion is to help create, develop, and grow businesses that take care of their customers in the best way possible. On this episode of Engati Engage, we discuss the challenges of making your business more customer-centric, and how to break away from that traditional mold using Chatbot technologies and AI. Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: https://www.instagram.com/getengati/ https://www.engati.com/glossary/agent-productivity