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Matthew Rosenquist is a  Chief Information Security Office at Eclipz.io, Inc. talks about how has technology been used to better customer experience and how crucial is cybersecurity as a parameter in the whole process. And given his experience with technology, he talks about what he believes lies in the future of conversational intelligence and how is it going to change the world of customer service Check out the 200 CX Thought Leaders to follow for 2021 - http://s.engati.com/2z9 

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