Podknife - Taking CX To The Next Level Through A CS Lens with David Sakamoto, GitLab by Flourish CX

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Taking CX To The Next Level Through A CS Lens with David Sakamoto, GitLab

Podcast |: Flourish CX
Publisher |: Zoomin Software
Media Type |: audio
Podknife tags |: Business,; Design,; Interview,; Management & Marketing,; Technology,; User Experience
Categories Via RSS |: Business,; Management,; Marketing
Publication Date |: Apr 14, 2022
Episode Duration |: 00:21:49

David Sakamoto, VP of Customer Success at GitLab joins us on this episode to break down a classic chicken or the egg conundrum within CX. Is your customer experience strategy making your customers successful OR is experience the outcome of their success with your product? For David, the concept of CX is antiquated. Instead, adopting a broader view of customer success is the better way to go. Why? Listen to the episode to find out.

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