Organizations obsess over predictions and forecasting, but the only certainty there is about the future is uncertainty. In this Talent Angle podcast interview, Margaret Heffernan, author of “Uncharted: How to Navigate the Future,” explores how to operate with agility in times of uncertainty; arguing that the events with the greatest impact on complex systems — whether organizations or humanity — are often unpredictable. To better prepare for future uncertainty, she urges leaders and their employees to solicit the viewpoints of those around them for a holistic understanding of decisions and their consequences.

*This episode is an excerpt taken from our 2020 interview.