This is a time-limited preview. To hear the full episode, and access the full catalogue of episodes and bonus content, become a Voice Tech ProToday’s guest is Anthony Tassone, founder of Green Key, a startup that builds artificial intelligence to optimize sales, trading, and a growing list of other services. Green Key uses voice technology to structure conversations into actionable data toward the end aim of generating insights and powering automation. They also work with police officers and first responders, helping them to leverage the power of voice to go hands-free, thereby improving the speed and safety of operations.

Our conversation focusses mostly on the topic of how Green Key voice-assists the police. He explains how NLP is transforming the emergency services sector by enabling officers to use voice technology to fill out reports or conduct searches and queries in a hands-free manner. It then enables them to access that data later while at the wheel or on the street. We also talk about some privacy implications and how Green Key avoids them through the provision of an on-premises solution. In the example of the Police, it provides an on-demand recording microphone rather than one which is always listening.

Anthony covers some machine learning processes which enable Green Key to construct its collections of domain-specific jargon libraries as well. You’ll also discover why voice isn’t always the best output method, and how Green Key scaled up from its initial role in the financial sector to servicing new markets. This is a great episode and one you are going to want to hear.

Highlights from the show

• Available at http://bit.ly/voicetechpodcast-ep049  

Quotes from the show

[06:30] There are particular people who require hands-free and eyes-up to do their job or to remain safe

[15:30] We’re building a collection of domain-specific jargon libraries globally

[19:23] The first time that I came across genetic algorithms I almost fell out of my chair

[21:45] NLP is the interface from human to machine

Links from the show

• Manning books << 40% off all books code: PODVOICETECH19
• Project Voice << 30% off code: VOICETECHCARL
• Anthony Tassone on LinkedIn
• Anthony Tassone on Twitter
• Green Key
• Motorola
• Carnegie Mellon University
• FreeSWITCH
• Amazon Cloud
• Google Cloud
• Chicago Board of Trade
• DePaul
• IPC  
• BGC
• Eric Hirschhorn
• The Conversational Academy
• Robocopy
• Hans Van Dam