Podknife - Slack’s Lane Collins on radical convenience in the customer experience by Inside Intercom

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Slack’s Lane Collins on radical convenience in the customer experience

Podcast |: Inside Intercom
Publisher |: Intercom
Media Type |: audio
Podknife tags |: Business,; Design,; Interview,; Management & Marketing,; Product Development,; Startups,; Technology
Categories Via RSS |: Business,; Technology
Publication Date |: Aug 08, 2019
Episode Duration |: 00:26:02

Description
iTunes Summary

In this week's Inside Intercom, Slack's Lane Collins chats to Kaitlin Petterson about their policy of 'radical convenience' and how Slack manages the customer experience as a product and how that experience should evolve as the business grows.

See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Intercom's Kaitlin Petterson chats to Lane Collins (Slack) about radicalising convenience in the customer experience.

See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

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