A cab ride to the airport is a pretty uneventful experience for most people.

Shep Hyken isn’t most people.

Clappers, what should have been an innocuous cab ride became one of Shep’s finest stories – and it’s the one he brings to this episode of Standing Ovation.

With over a 30+ year career in public speaking, Shep Hyken has seen and done it all, from being inducted to the NSA Hall of Fame, to breaking his own speaking rules to this very day. Shep is a whirlwind of energy and enthusiasm, and his eye-opening conversation has helped hundreds of clients deliver moments of magic through their customer service. And, he does it all through creative storytelling.

Strap yourselves in and get a pen and paper. This episode of Standing Ovation is an amazing journey of storytelling and speaking, but it all starts with a simple cab ride.

Find out about:

• How to find stories in real life and bring them to the stage
• The ways Shep’s trademark story has evolved over time
• Why you need to record and listen to your best (and worst) deliveries
• Whether silence and fewer words can really make a better talk
• Why specificity is the most important tool in a speaker’s arsenal
• Two brilliant tactics for testing out new content and acing Q&As
• Shep’s take on the infamous ‘slides or no slides’ question

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For more information and to explore the show, click here.