Servicing and personalization - the heroes of CX - Dilpreet Singh on Engati CX
Podcast |
Engati CX
Publisher |
engati
Media Type |
audio
Categories Via RSS |
Technology
Publication Date |
Jun 26, 2020
Episode Duration |
00:26:08

https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform. https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg Blog link: https://blog.engati.com/ | Subscribe now.

Dilpreet Singh, Head - CRM and Customer Analytics at The Oberoi Group talks about Servicing & Personalization - The heroes of CX on Engati CX. He says customer experience is important, CX is nothing but a bridge between customer and brand, which is managed by the brand. Data is important to let it be any industry and connecting the data is important rather than collecting data. He also says CRM is not constant, it keeps on changing, so therefore TEST - LEARN - EVOLVE

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