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https://www.linkedin.com/in/anna-maj-fintech/

Anna Maj, Senior Advisor at Truffle Capital, Senior Lecturer at CFTE, and FinTech Leader talks about technology that is helping the financial sectors and how can technology can enhance CX for the BFSI industry. She also explains to us how conversational AI helped businesses in communicating with customers and especially how chatbots and live chat enhance the customer experience.

Anna's Conversational AI in Banking course: https://courses.cfte.education/conversational-ai-in-banking-online-course/ CFTE Website: https://cfte.education

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