This week: In a throwback episode from 2012 - the second episode ever of this podcast….Jen has big thoughts on Customer Service and she is a friend of the worker. Jen was a waitress, cashier, someone who stuffed chocolates in a tin, a ticket taker, a barista and so many other things in life. This is back when you had to make eye contact, not mumble and not engage in small talk. There's a tale of an aggressive yogurt parfait, the joy of complaint letters and life lessons from the fastest cashier from 1988.

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