Who is responsible for a flight delay? Is it the airline or the tour operator? Doreen McKenzie has the answers. We hear from listeners who have unwittingly given their details to scammers over the phone. What can they do and should the bank refund them? Sean Roddy is working with the NSPCC NetAware programme and will discuss internet safety and scams ahead of Victims of Crime Day and we are talking travel problems and the issue of hand luggage allowance.