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Scale: How Zapier supports 3 million users by investing in customer outcomes

Podcast |: Inside Intercom
Publisher |: Intercom
Media Type |: audio
Podknife tags |: Business,; Design,; Interview,; Management & Marketing,; Product Development,; Startups,; Technology
Categories Via RSS |: Business,; Technology
Publication Date |: Jul 02, 2020
Episode Duration |: 00:27:49

Description
iTunes Summary

Scale returns as a permanent fixture with our conversation with Pam Dodrill, Vice President of Customer Support and Success at Zapier. In her interview with Intercom’s Courtney Chuang, we hear how Zapier supports 3 million users by investing in customer outcomes, how customer service has evolved and what Pam’s advice is for empowering a remote support team.

See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

In the first episode of our new Scale series, we hear from Pam Dodrill, Vice President of Customer Support and Success at Zapier.

See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

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