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Sam's Club revolutionizes member experience with AI exit technology at 120+ locations
Publisher |
Dr. Tony Hoang
Media Type |
audio
Categories Via RSS |
Technology
Publication Date |
May 03, 2024
Episode Duration |
00:04:20

Sam's Club is implementing AI-powered exit technology at over 120 locations to enhance the customer experience. This technology combines AI and computer vision to address a common concern among members - waiting in line for receipt verification. Sam's Club introduced this technology at the Consumer Electronics Show and has already successfully implemented it in 20% of its clubs within four months. The technology allows for a seamless exit experience, resulting in a 23% faster checkout process. Sam's Club plans to roll out the exit technology to all of its clubs by the end of 2024, further establishing itself as an industry leader in innovation.

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