In this episode, host Julia Streets is joined by Professor Grace Lordan, Associate Professor in Behavioural Science at the London School of Economics and Richard Nesbitt, Adjunct Professor of the Rotman School of Management, University of Toronto and a Visiting Professor at the London School of Economics. They discuss how financial services is evolving through the use of technology, how emerging talent can build resilience in the working environment, the importance of inclusion at key stages of education, building inclusion into the policy and culture of the workplace, and navigating through toxic cultures. At the launch of the Inclusion Initiative, the report highlights academic research and how inclusion and business outcomes can drive change. This episode was recorded at the London School of Economics before the UK COVID-19 Lockdown.