Guest: Heather Krentler  

Employees want to be heard. They want to know their employer wants the best for them. Continental Services heard – and worked hard to innovate their company culture to fully focus on the employee journey.  Heather Krentler, Continental’s chief administrative officer, joins host Maureen Metcalf to explore Continental’s employee-led culture and how it came to be; the changes made not just to engagement, but sourcing the best talent in the first place; and how leaders embraced the new employee-centric culture.  The results have been remarkable: a happy staff really does lead to a pleasant bottom line!

Here's what Heather and Maureen cover:

• How part of the Great Resignation and Quiet Quitting stem from people – your staff – asserting more control over their lives;
• Why compensation doesn’t cut it as the only benefit to retain a valuable employee; and
• Why the best ideas tend to come from the front line, not the back office.

See an excerpt from this interview on YouTube at https://bit.ly/Heather-YT .  

For daily wisdom from our guests, be sure to follow us on Twitter:  @IL_Institute .

Other episodes you'll enjoy:

• What Your Team REALLY Thinks…in Real Time – with Greg Moran
• Leading with Care in a Tough World – with Bob DeKoch & Phil Clampitt
• Joy at Work! – with Roxanne Brown & Edward Cook

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RESOURCES:  

• You can learn more about the employee-centric initiatives Heather and her team have created at ContinentalServes.com .
• Or contact Continental via LinkedIn at https://www.linkedin.com/company/continental-services-michigan/ .

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OUR PODCAST TEAM:  

Host & Executive Producer: Maureen Metcalf

Editor & Producer: Dan Mushalko

Video & Graphics Editor: Devon Mushalko

Associate Producers Extraordinaire: Luigi Morelli & Connor Carson  

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YouTube: @InnovatingLeadership

Twitter: @InnoLeader

LinkedIn: https://www.linkedin.com/company/innovativeleadershipinsitute/

Website: InnovativeLeadership.com

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About Our Guest:  

Heather Krentler is the Chief Administrative Officer for Continental, a food management company that specializes in “Food Your Way”: providing flexible food solutions for a flexible workforce.  After fifteen years in advertising and media, Heather transitioned to the food industry in 2017 and has been dedicated to building consultative and collaborative centralized services for a rapidly growing enterprise ever since, including Human Resources, Marketing, Systems Management, Risk Management, Loss Prevention, and Project Management.  She brings a passion for service to the table and specializes in leadership development and change management as a Gallup-Certified Strengths-Based Coach.