This episode was recorded live at the Women in Payments Conference in Sydney, Australia on 20 November 2019. Our host Julia Streets is joined by Jackie Kallman, Head of Payments Industry and Engagement at ANZ, Deanne Keetelaar, General Manager of Payments & Financial Services, Product & innovation for Australia Post, and Felicity Blake, responsible for ACI’s New Zealand client portfolio. This discussion explores the changing and challenging dynamics of the recruitment process, what organisations can consider in order to appeal to entry level talent and retention over time, the importance of culture, changing leadership dynamics and why we must keep D&I on the agenda during more challenging economic times.