Sheila Heen is the Founder of Triad Consulting Group and a Lecturer at Harvard Law School.

Besides teaching at Harvard, Sheila has worked with the biggest companies in the world, helping their executive teams work through conflict, repair working relationships, and make sound decisions together.

She has also spent the last twenty years with the Harvard Negotiation Project, developing negotiation theory and practice. Sheila specializes in particularly difficult negotiations – where emotions run high and relationships become strained.

She's written two very successful books: Difficult Conversations

and the one we're talking about today, Thanks for the Feedback.

I really wanted to talk to Sheila because there have been so many books written on how to give feedback to others, but if we're going to learn from our mistakes and get even better at what we're already doing, we must learn how to not only ask for but listen to feedback. Sheila's book is a rare and incredible resource in this regard, and I just had to share it with you.

Specifically, Sheila and I discuss:

- How to make feedback work in your organization

- The problem with coaching and why it doesn't work quite like we hope

- The three different kinds of feedback you can give someone

- Why the feedback sandwich doesn't work, and how to give critical feedback much better.

- How to process the feedback you receive in a way you can actually use.

Thanks for listening and be sure to find me online to tell me what you thought of the episode!

• @DianaKander on Instagram and Twitter
• Professional AF Facebook Group: https://www.facebook.com/groups/943925015810362/
• Diana online: www.DianaKander.com