In this episode, host Travis Neilson interviews Roxanne Pinto, a content strategist at Google, about the role of UX writing in helping people use—and understand—machine learning-driven products. Listen in as Pinto shares insightful anecdotes about unpacking errors and how mental models shape product interactions and user trust.

Handy links for this episode:Get an overview of Google IOExplore Google FlightsExplore Google Ads Meet our guest:Roxanne Pinto is a content strategist at Google, currently writing UX content for Google Flights and the Google Trips app. Previously she worked as a copywriter at SolutionSet and Hitachi Data Systems.