Richard Weeks is head of conversational experiences at U.S. Bank. The company has an Alexa Skill, Google Action, chatbot, and a newly minted custom assistant now available through its mobile app. Today, we talk about what U.S. Bank has learned about voice and conversational user experiences and how that influenced the decision to launch a custom assistant. We also talk about his organization, the tech stack, objectives, and more. 

 

Richard has been with U.S. Bank for the past four years after nearly 23 years with Wells Fargo where he concluded his tenure as Senior Vice President for customer experience strategy after holding many leadership roles in product management. Richard earned an undergraduate degree from USC and an MBA from the University of San Francisco.