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Rebuilding a SaaS from the ground up with Ian Landsman (HelpSpot)

Podcast |: Open Threads
Publisher |: Brian Casel
Media Type |: audio
Podknife tags |: Business,; Entrepreneurship,; Interview,; Product Development,; Startups
Categories Via RSS |: Business,; Entrepreneurship,; Technology
Publication Date |: Dec 13, 2023
Episode Duration |: 00:38:58

Ian Landsman and his team at Userscape work on HelpSpot, a well-established SaaS product for customer support. And after well over 10 years in business, they decided to embark on a full rebuild of their app.

Brian and Ian's conversation was recorded on November 3rd, 2023.

Brian's update was recorded on March 8th, 2024.

(00:00) - Rebuilding a SaaS with Ian Landsman
(02:34) - Ian returns!
(03:25) - Rebuild? Redesign? Relaunch? What is this?
(04:22) - Is this a SaaS?
(08:23) - Is this the first rebuild?
(11:12) - Why rebuild? Why now?
(17:35) - AI in customer support tools
(22:48) - Killing vs. reworking features
(26:07) - Thinking about competitors
(29:27) - Roadmap and timeframe
(30:35) - Founder designing vs delegating
(34:21) - Rolling out the rebuild

Brian's Product StudioMy product studio, Instrumental Products, is where I partner with SaaS companies, creators, and founders to take product ideas from concept to launched. Got something to ship? Let's talk!

Brian's YouTube channelSubscribe to my YouTube channel where I'm building products and showing the process.

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This Podcast on YouTubeThis podcast is on YouTube! You can watch full episodes on video by subscribing to the FSF Podcast Channel on YouTube.

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