It’s been a hard few years for Canadian air passengers. And while no one blames the airline oligopoly for COVID or winter storms, air travellers have had to put up with a lot.

But Canada has consumer protections to make sure that when something goes wrong, there’s a fair process in place to make sure everyday Canadians don’t get screwed over, right? Right??!

Featured in this episode: Gábor Lukács, John Gradek

To learn more

“Canadian airline regulator’s stance on refunds aligned with execs’ requests from days earlier, emails show” by Christopher Reynolds in Canadian Press

scotia-mans-fight-with-airline-shows-passenger-protection-act-isnt-working-properly-adjudicator-says.html">“This Nova Scotia man’s fight with an airline pulled back the curtain on a flawed passenger-protection act, an adjudicator says” by Steve McKinley in Toronto Star

“Ottawa ‘not hiding’ from holiday travel chaos fallout, transport minister says” by Sean Boynton & Aaron D'Andrea in Global News

Credits: Arshy Mann (Host and Producer), Jordan Cornish (Producer), Noor Azrieh (Associate Producer), André Proulx (Production Coordinator)

Sponsors: Douglas,

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