If you want someone to give you a no bullshit answer, Liz Dean is the one to ask. She's hired and managed hundreds of people in her former role as Director of Retail for Irving Farm, and she's got tons of real talk and stories to share about hiring and being a good leader. If you're a leader, and your staff isn't performing to the standards you've set, then guess what? IT'S YOUR FAULT GET IT TOGETHER.  You should also stay til the end because Ashley tries to sing and it's terrible.