Engati is the world’s leading multilingual Digital CX platform. It is a one-stop platform for powerful customer engagements. With our intelligent bots, we help you create the smoothest of customer experiences, with minimal coding. And now, we’re even helping you answer your customers’ most complicated questions in real-time with Engati Live Chat.

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Czarina Sheikh Mathew, Executive Director of Imtiaz Consultancy Limited talks about the key to being able to engage, empathize, and build customer loyalty and tells us how to deal with a frustrated customer. She also gives us pointers/ techniques you can share on de-escalating a frustrated customer.

Check out the 200 CX Thought Leaders to follow for 2021 - http://s.engati.com/2z9 

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