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Leveraging the CX feedback cycle | Michelle Bandenhost on Engati CX

Podcast |: Engati CX
Publisher |: engati
Media Type |: audio
Podknife tags |: Artificial Intelligence,; Business,; Interview,; Technology
Categories Via RSS |: Technology
Publication Date |: Dec 16, 2020
Episode Duration |: 00:23:22

https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform.

https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg Blog link: https://engati.com/blog | Subscribe now.

Check out CX Community page - https://www.engati.com/cx-community And CX Content page - https://www.engati.com/cx-content

Michelle Bandenhorst, CX Strategy Advisor at Map & Customer Experience and Management Consultant talks about customer centricity and the factors that affect customer perception and the importance in having a VOC- customer feedback mechanism.

Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: https://www.instagram.com/getengati/

#EngatiCX #digital #CX #customercentricity #VoC #customerfeedback #customers

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