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Submit ReviewA deep dive into the three pillars of conversation design: psychology, technology and creative writing, with Robocopy's Hans Van Dam.
Conversation design is more than simply putting some words on a page and hoping for the best. The assembly of words is only part of the job of a conversation designer.
To design natural conversations that mimic what we're accustomed to having with our fellow homo sapiens, it takes an understanding of the three pillars: psychology, technology and writing.
This week, we're joined by Hans Van Dam, founder of conversation design agency, Robocopy, and creator of top conversation design training program, conversationalacademy.com, to be taken through the details of what it takes to design great conversational experiences.
Hans takes us through:
We also get into detail on things like the importance persona design, measuring success and a whole host more.
Visit the Robocopy website
Check out the Conversational Academy
Nudge by Case Sustein and Richard Thaler on Amazon
Kurt Vonnegut’s 8 Rules for Writing Fiction
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