In this episode, Heather interviews Christiano Gherardini, President/Owner at Turnkey Technologies, Inc., a Gold Microsoft Dynamics Partner. Christiano started the company about 27 years ago - and now serves local, regional, and national customers. They sell and implement accounting software and CRM software across the US, that help businesses replace their legacy business systems and automate their financials and operations. His company, Turnkey Technologies, Inc. makes businesses more efficient and profitable.

Key Takeaways: 

• The culture within an organization is the most important aspect of the business.

• Transactional decisions are easy - the human ones are the difficult ones. 

• As the leader, he must make the hard decisions within the company.

• Knowing your people outside of the office gives you a better understanding of who they are and their struggles.

• Getting to know your teams helps you help them.