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KPIs for Your Support Team: Measuring the "Unmeasurable" | w/ Erika Macauley
Podcast |
The Art of Online Business
Publisher |
Rick Mulready
Media Type |
audio
Podknife tags |
Business, 
Entrepreneurship, 
Management & Marketing
Categories Via RSS |
Business, 
Entrepreneurship, 
Marketing
Publication Date |
Dec 14, 2022
Episode Duration |
00:57:06

One of the biggest shifts I made in my business as a leader and CEO is when I went from being a task assigner to assigning ownership of results. This was a huge “a-ha” moment for me. 

You can’t grow your business if all you’re doing is assigning tasks. You have to be able to assign ownership to specific people on your team. With that, you’re going to want to have specific KPIs or success metrics that you’re watching. Sometimes they’re easy to determine, but there are some positions on our team that aren’t as easily attributable to revenue or profit. 

So today on Art of Online Business, I sat down with Erica Macauley to talk about how we can determine success metrics for those support roles in your business. This is critical if you want to shift from a day-to-day entrepreneur to the leader and CEO of your business. 

Erika is a systems slayer, chaos coordinator, Trello evangelist, and pretty dang good at whipping the back end of businesses into shape. She’s an OBM, integrator, and project manager who works with 6 and 7-figure creative business owners to get her Type A brain wrangling all their amazing visionary ideas into actionable outcomes. 

In this episode, you’ll learn:

  • What your first hire should be
  • The importance of finding the right people to hire
  • Why you have to start with your job description
  • Tips for writing success metrics
  • KPIs you can use for these hard-to-quantify roles 
  • What you shouldn’t put in your KPIs
  • What to expect from contractors
  • Ideas for rewarding your team

Rick Mulready's Links:

Kwadwo  [QUĀY.jo]  Sampany-Kessie's Links:

*Disclosure: I only recommend products I use and love and all opinions expressed here are my own. This post may contain affiliate links that at no additional cost to you, I may earn a small commission.

Erika Macauley’s Links:

Full show notes available at www.rickmulready.com/661

One of the biggest shifts I made in my business as a leader and CEO is when I went from being a task assigner to assigning ownership of results. This was a huge “a-ha” moment for me. You can’t grow your business if all you’re doing is assigning tasks. You have to be able to assign ownership to specific people on your team. With that, you’re going to want to have specific KPIs or success metrics that you’re watching. Sometimes they’re easy to determine, but there are some positions on our...

One of the biggest shifts I made in my business as a leader and CEO is when I went from being a task assigner to assigning ownership of results. This was a huge “a-ha” moment for me. 

You can’t grow your business if all you’re doing is assigning tasks. You have to be able to assign ownership to specific people on your team. With that, you’re going to want to have specific KPIs or success metrics that you’re watching. Sometimes they’re easy to determine, but there are some positions on our team that aren’t as easily attributable to revenue or profit. 

So today on Art of Online Business, I sat down with Erica Macauley to talk about how we can determine success metrics for those support roles in your business. This is critical if you want to shift from a day-to-day entrepreneur to the leader and CEO of your business. 

Erika is a systems slayer, chaos coordinator, Trello evangelist, and pretty dang good at whipping the back end of businesses into shape. She’s an OBM, integrator, and project manager who works with 6 and 7-figure creative business owners to get her Type A brain wrangling all their amazing visionary ideas into actionable outcomes. 

In this episode, you’ll learn:

  • What your first hire should be
  • The importance of finding the right people to hire
  • Why you have to start with your job description
  • Tips for writing success metrics
  • KPIs you can use for these hard-to-quantify roles 
  • What you shouldn’t put in your KPIs
  • What to expect from contractors
  • Ideas for rewarding your team

Rick Mulready's Links:

Kwadwo  [QUĀY.jo]  Sampany-Kessie's Links:

*Disclosure: I only recommend products I use and love and all opinions expressed here are my own. This post may contain affiliate links that at no additional cost to you, I may earn a small commission.

Erika Macauley’s Links:

Full show notes available at www.rickmulready.com/661

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