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Tripp Braden, Executive advisor, Strategic Performance Partners, talks about IoT 101 on Engati CX. He says that IoT is the interconnectivity amongst all things including people and technology. He also says due to the convergence technologies like machine learning and conversational AI, IoT can be used everywhere from the operational supply chain to financial supply chains. He believes that it is very important to build trust with the customers and also build your chatbot in the same way.

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