Inside WestJet's summer strike meltdown
Podcast |
The Big Story
Media Type |
audio
Categories Via RSS |
Daily News
News
News Commentary
Politics
Publication Date |
Jul 16, 2024
Episode Duration |
00:20:31

Its mechanics were officially off the job only 29 hours. But more than a week after they returned to work, WestJet was still struggling with cancelled flights and stranded passengers. Travelers impacted by the strike reported almost no customer service, including no efforts by WestJet to rebook them on other airlines, as the company is required to do. On the busiest travel weekend of the summer, and for a week afterwards, Canadians were left up in the air. Now they're trying to figure out what they're owed, and if they'll get it.

How did such a shoirt strike cause so much havoc? What was WestJet required to do in this situation and, did they do it? Will passengers ever see the compensation they're due? And why is air travel in this country still so fraught with error?

GUEST: Christopher Reynolds,efc7-5469-8e5f-c3c6142d3ae4.html"> reporter, The Canadian Press

We love feedback at The Big Story, as well as suggestions for future episodes. You can find us:

Through email at hello@thebigstorypodcast.ca 

Or by calling 416-935-5935 and leaving us a voicemail

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Its mechanics were officially off the job only 29 hours. But more than a week after they returned to work, WestJet was still struggling with cancelled flights and stranded passengers. Travellers impacted by the strike reported almost no customer service, including no efforts by WestJet to rebook them on other airlines, as the company is required to do. On the busiest travel weekend of the summer, and for a week afterwards, Canadians were left up in the air. Now they're trying to figure out what they're owed, and if they'll get it. How did such a short strike cause so much havoc? What was WestJet required to do in this situation and, did they do it? Will passengers ever see the compensation they're due? And why is air travel in this country still so fraught with error? GUEST: Christopher Reynolds, reporter, The Canadian Press

Its mechanics were officially off the job only 29 hours. But more than a week after they returned to work, WestJet was still struggling with cancelled flights and stranded passengers. Travelers impacted by the strike reported almost no customer service, including no efforts by WestJet to rebook them on other airlines, as the company is required to do. On the busiest travel weekend of the summer, and for a week afterwards, Canadians were left up in the air. Now they're trying to figure out what they're owed, and if they'll get it.

How did such a shoirt strike cause so much havoc? What was WestJet required to do in this situation and, did they do it? Will passengers ever see the compensation they're due? And why is air travel in this country still so fraught with error?

GUEST: Christopher Reynolds,efc7-5469-8e5f-c3c6142d3ae4.html"> reporter, The Canadian Press

We love feedback at The Big Story, as well as suggestions for future episodes. You can find us:

Through email at hello@thebigstorypodcast.ca 

Or by calling 416-935-5935 and leaving us a voicemail

Or @thebigstoryfpn on Twitter

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