For the last four years, two things have happened to novelist Celeste Ng (@pronounced_ing) while using social media. She's gained more and more followers, and online harassers have repeatedly targeted her. She says the constant harassment feels like being in the middle of a storm with no shelter. The trolls target her son, too. Ng tells BTSW why, despite withstanding years of racist, misogynistic trolling, she still tries to respond to trolls with empathy...even while wishing she could respond with gentle electric shocks and looping in the trolls' moms.