Podknife - Humans and AI Bots Blur in the World's Call Center Capital by The Big Take

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Humans and AI Bots Blur in the World's Call Center Capital

Podcast |: The Big Take
Publisher |: Bloomberg,; iHeartPodcasts
Media Type |: audio
Podknife tags |: Business,; News & Politics
Categories Via RSS |: News
Publication Date |: Aug 27, 2024
Episode Duration |: 00:16:08

Call centers in the Philippines, the world’s second-biggest outsourcing center after India, are embracing artificial intelligence - and it’s radically changing what it looks and sounds like to work there.

On today's Big Take Asia Podcast, host Rebecca Choong Wilkins demos the Sanas AI app and talks to Bloomberg's Saritha Rai about the industry's rapid transition and what it might mean for workers around the world.

See omnystudio.com/listener for privacy information.

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