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Stacy Sherman, Head of CX & Employee Engagement, Forbes Writer & Blogger for DoingCXRight.com talks about humanizing business inside out on Engati CX. She says employee motivation is important, giving them the right training, support, etc they will do the right thing even without supervision. She also says empathy is important, listen to what they are saying. Communicate with your customers, celebrating successes is important may be small, but they do add up, appreciating them gives motivation. Tech can be used to enhance, but the human element cannot be forgotten.

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