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https://www.linkedin.com/in/vincentmanlapaz/

Vincent Manlapaz, Thought Leadership (Customer Success) at Strikedeck gives us some tips as to how we can prioritize a Culture of Customer Success. He discusses the pros and cons of retaining customers with and without Customer Success Software. Vincent also talks about how customer success can drive customer retention and how can we implement the solution in an organization that hasn’t taken customer success on priority yet.

Check out the 200 CX Thought Leaders to follow for 2021 - http://s.engati.com/2z9 

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