Lesson 2: Defining Done Before you ever start a delegation conversation with an employee, it’s essential to define what done looks like. Use time, cost, and quality to frame success. Key Points Defining done starts with the manager, before any conversation with an employee. Healthy discussion, negotiation, and innovation comes after you define what done looks like. Clarity on time, cost, and quality are essential when determining what done looks like. Academy Applications Close Friday, September 9th The Academy is an intimate cohort of participant leaders who work personally with me to accelerate their leadership development and organizational results. Discover more and submit your application by Friday, September 9th. Related Episodes Effective Delegation of Authority, with Hassan Osman (episode 413) How to Define a Role, with Pat Griffin (episode 517) Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic.