What if you could perform like a superhuman at work? That's the idea behind Forethought, the AI company on a mission to bring intelligence to every single workflow. Co-Founder Deon Nicholas is building technology to augment—not replace—workers, starting with an AI for customer support. Since launch, Forethought has resolved over 500,000 customer support claims automatically, won TechCrunch Disrupt's startup contest, and received funding from the likes of Ashton Kutcher and LL Cool J. Deon shares how he learned to be true to himself as a leader, how to identify your business's customer profile, and why technical founders need to spend more time on go-to-market.