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Submit ReviewToday, we’re discussing the findings of Martin Porcheron’s study, ‘Voice interfaces in everyday life’. We uncover insights into how people actually use Amazon Alexa in the home. We find unique user behaviour, new technology challenges and understand what it all means for voice UX designers, developers and brands.
Imagine if you could eaves drop into someone's house and listen to how they interact with their Amazon Echo. Imagine, whenever someone said “Alexa”, you were there. Imagine being able to hear everything thing that was said for an entire minute before the word “Alexa” was uttered, and then stick around for a whole 60 seconds after the interaction with Alexa was over.
Well, that’s exactly what today’s guest and his associates did, and his findings offer some unique lessons for VUX designers, developers and brands that’ll help you create more natural voice user experiences that work.
Martin Porcheron is a Research Associate in the Mixed Reality Lab at the University of Nottingham and has a PhD in Ubiquitous Computing, a sub-set of Computer Science. Martin has conducted several studies in the field of human-computer interaction, including looking at how people make use of mobile phones in conversations i.e. how people use something like Siri mid-conversation and how those interactions unfold.
Martin’s angle isn’t to look at these things as critical or problematic, but to approach them as an opportunity to learn about how people make use of technology currently. He believe this enables us to make more informed design decisions.
The study we discuss today has won many plaudits including Best Paper Award at the CHI 2018 conference.
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