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How HSBC is using conversational AI with Andy Kingston, HSBC
Podcast |
VUX World
Publisher |
Kane Simms
Media Type |
audio
Categories Via RSS |
Arts
Business
Design
Marketing
Technology
Publication Date |
May 24, 2022
Episode Duration |
01:01:31

Learn how one of the world's largest global banks is using conversational AI in its call centre to improve customer experience. Andy Kingston, Head of UK Customer Service Strategy and Transformation at HSBC, joins us to share key insights and learnings from HSBC's journey with conversational AI.

**Presented by Deepgram**

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