How Homeserve is using DialogFlow for CX automation, with Phil Jordan, Head of Contact Channel Automation and Self Service, Homeserve
Podcast |
VUX World
Publisher |
Kane Simms
Media Type |
audio
Categories Via RSS |
Arts
Business
Design
Marketing
Technology
Publication Date |
Apr 22, 2022
Episode Duration |
01:07:06

Homeserve is one of UK’s leading home assistance providers, from plumbing, drainage, electrics, heating and more. In 2021 Homeserve began exploring the use of Google DialogFlow for customer service automation. Phil Jordan, Head of Contact Channel Automation and Self Service, joins us to share the successes and lessons learned.

**Presented by Deepgram**

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