How does audio help keep bad things from happening? In everyday life, we are surrounded by situations that require clear and concise communication, issues of life or death. It might be a call that you have to make in an emergency or the radio transmission between your pilot and the control tower. In these high-stakes scenarios that we often take for granted, sound plays an essential role. How is the transmission of audio make or break in difficult situations, possibly even saving our lives in ways we don’t realize? With NENA 911 Operations Director April Heinze and air traffic controller Sarah Skalski.

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