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Submit ReviewFew people master being calm when arguments and conflicts surround everything. Our guest in this episode found the secret to resolving conflict and diffusing the tension in her book, Holding the Calm. Master mediator Hesha Abrams joins host John Livesay to share some inputs that will help you handle these tough situations. What do you do when people are angry or hysterical at you? How do you best deal with a situation where someone is crying? Hesha answers these questions and more while offering pragmatic ways to understand and resolve conflict. Plus, get to know a technique you can use to your advantage. Be the calm between the storm. Learn from Hesha and see its power in business and in life.
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