In recent years, charity Guide Dogs have published research that found 75% of guide dog owners had experienced some form of refusal of entry. Unfortunately, guide dog refusals are still very common and so we look into what steps you can take if it happens at an indoor establishment, for example: restaurants, shops, garden centres etc. We speak to a guide dog owner about his recent experience when being refused entry into a restaurant and to Clive Wood, the Lead Regional Policy and Campaigns Manager at Guide Dogs. If you're a savvy smartphone user, you may have heard of NaviLens. It is an app that enables visually impaired people to detect and scan special QR codes from a distance. On detecting the code, the app then makes the information contained within it accessible. It can dictate what you are facing toward, read signage at busy train stations and its also attached to many beauty and food products, enabling you to hear the ingredients. The RNIB's Marc Powell explains how it could be a potentially useful tool for blind or low vision smartphone users. Presenter: Peter White Producer: Fern Lulham Production Coordinator: Liz Poole Website image description: pictured is a golden Labrador guide dog helping a man descend some stairs. The image is blurred in places, representing how the legalities surrounding guide dog refusals are sometimes confused and misunderstood.