Imagine a time when heroin was marketed for the whole family. It really happened. Also, how Twitter, M&M's, and Hallmark cards got their names. Plus, restaurant slang, bad juju, having a wild hair, cutting to the quick, and use vs. utilize.FULL DETAILSNancy Friedman's blog Fritinancy is a great source of information about how products get their names. For example, the names Twitch and Jitter were rejected before the creators of Twitter finally settled on the famous moniker.The idiom I've got a wild hair, which dates to the 50’s, means you're itching to do something. It's pretty literal: just think about those itchy stray hairs under your collar after a haircut.Is it fussy and pretentious to use the word whom instead of who? If you think so, you'll  be heartened by writer Calvin Trillin's observation on the difference between whom and who: "As far as I'm concerned, whom is a word that was invented to make everyone sound like a butler."Which is correct: use or utilize? The answer depends on the context. The word utilize carries an additional shade of meaning, suggesting that you’re using something in a way it’s not ordinarily employed. For example, you would use a stapler to staple, but you might utilize a stapler as a paperweight. In any case, if you want to be grammatically correct, use is your safest bet.One of comedian Megan Amram’s hilarious tweets made Martha wonder about how M&M's got their name. In 1940, Forrest Mars and an heir to the Hershey fortune, Bruce Murrie, created a candy similar to the European chocolates called Smarties. The American version takes its name from the initials of the candymakers' last names, Mars and Murrie.Quiz Guy John Chaneski has a word game full of Colbertisms, in honor of how comedian Stephen Colbert pronounces his own name, with a silent "T" at the end. Why not drop the "T" off all words ending in "RT"? Why do newspaper reporters end articles with the number "30"or the three-pound-sign symbol "###"? No one knows for sure, although that never stopped journalists from debating the origin of this way of ending a story. We do know that this practice arose in a bygone era when reporters typed their copy directly onto paper and handed it over to copyboys, and needed a way to indicate the last page. In 2007, a vestige of this old practice figured in an amusing correction in the New York Times.What is the best way to write an apology to a customer, especially if you’re handling complaints for a corporation. Some tips: be sincere, and make sure your wording makes clear that you understand the consumer's complaint and that your company takes responsibility for the mistake and wants to make things right. Aspirin is now a generic drug, but it was once a brand-name product made by Bayer. It's just one of many genericized trademarks, also known as proprietary eponyms, which includes not only aspirin, but kerosene, dry ice, and cellophane.What is juju? Is there such a thing as good juju, or is it only possible to have bad juju? This African term for a "charm" or "spell" took off during the Back-To-Africa movement in the 1960's, and has been mentioned in connection with international soccer matches.Is it true that the drug heroin was once marketed to families? Yes! In the 1890’s, heroin, a substitute for morphine, was hailed as a tremendous help to patients with tuberculosis, a leading cause of death at the time. Heroin eased the terrible suffering of tuberculosis by suppressing the respiratory system and thus the painful coughing fits associated with the disease. Nineteenth-century German doctors used the term heroisch ("heroic") to describe powerful drugs, and the German company that would later make Bayer aspirin dubbed this promising new drug Heroin. Before the drug's addictive nature and damaging effects were known, heroin was marketed specifically for children, resulting in some rather astonishing Spanish-language ads.If a waiter needs a table for two, they might call for a two-top. This restaurant lingo, referring to the amount of place-settings needed, comes from a larger body of terms. Anthony Bourdain’s book Kitchen Confidential is a good source of additional slang from kitchens around the world.If you cut something to the quick, it means you're getting at its very essence. It comes from the Old English word, cwicu, meaning alive. It the source of the quick in the phrase the quick and the dead, as well as the words quicksilver ("living silver"), and quicksand ("living sand"), and the quick of your finger, the tender part under the fingernail.Hallmark Cards got its name from Joyce C. Hall, who bought an engraving shop along with his brothers in 1910. Would it have taken off had they just called it Hall Cards?Why do we say that we have a doctor’s appointment instead of an appointment with a doctor? After all, we don’t say we have accountant’s appointments or attorney’s appointments. It seems that the possessive term has become lexicalized after many years of common use.This episode was hosted by Martha Barnette and Grant Barrett.--A Way with Words is funded by its listeners: http://waywordradio.org/donateGet your language question answered on the air! Call or write with your questions at any time:Email: words@waywordradio.orgPhone: United States and Canada toll-free (877) WAY-WORD/(877) 929-9673London +44 20 7193 2113Mexico City +52 55 8421 9771Donate: http://waywordradio.org/donateSite: http://waywordradio.org/Podcast: http://waywordradio.org/podcast/Forums: http://waywordradio.org/discussion/Newsletter: http://waywordradio.org/newsletter/Twitter: http://twitter.com/wayword/Skype: skype://waywordradio Copyright 2014, Wayword LLC.