Podknife - Gap's Old Navy Faces Lawsuit Over AI Chatbot's Alleged Illegal Wiretapping by The Artificial Intelligence Podcast

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Gap's Old Navy Faces Lawsuit Over AI Chatbot's Alleged Illegal Wiretapping

Podcast |: The Artificial Intelligence Podcast
Publisher |: Dr. Tony Hoang
Media Type |: audio
Podknife tags |: Artificial Intelligence,; Technology
Categories Via RSS |: Technology
Publication Date |: Dec 03, 2023
Episode Duration |: 00:04:13

Gap's Old Navy brand is being sued in the Central District of California for its AI chatbot allegedly engaging in illegal wiretapping practices by recording and storing consumer conversations. The lawsuit, which could impact the widespread use of AI in customer service, argues that the chatbot convincingly impersonates a human representative, encouraging users to disclose their personal information.

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